1. About us
SlateArt.ie provides personalised photo slates, natural slate keepsakes, Smart Stones, QR story pages and related custom gift services through this website.
2. Use of this website
By using the SlateArt.ie website, you agree to use it lawfully and in a way that does not interfere with the operation of the website, our services or the rights of others.
- You must not misuse the website, upload harmful material or attempt to gain unauthorised access to our systems.
- You must provide accurate information when placing an order, uploading content, creating a story page or contacting us.
- We may update, suspend or modify parts of the website where needed for security, maintenance, product changes or business reasons.
3. Orders
When you place an order, you are making an offer to purchase a product or service from SlateArt.ie. We accept the order when payment is completed and we begin processing it, unless we contact you to say that the order cannot be accepted.
- All orders are subject to availability, successful payment and acceptance.
- We may refuse or cancel an order where necessary, for example because of pricing errors, unavailable materials, incomplete information, unsuitable uploaded content or suspected misuse.
- If we cannot accept your order after payment, we will contact you and arrange an appropriate refund where applicable.
- Please check your product choice, delivery details, spelling, dates, photos and any selected Smart Stone options before placing your order.
4. Personalised products
Many SlateArt.ie products are made to order or personalised using customer instructions, uploaded photos, selected designs, names, dates, story text, voice messages or QR options.
- You are responsible for checking that names, dates, wording, images, story details and custom choices are correct before submitting your order.
- Colours, contrast, cropping and final appearance may vary slightly due to screen settings, image quality, natural slate characteristics and the production process.
- Natural slate can include variations in surface, edge, tone, thickness and finish. These are part of the character of a natural product and are not usually defects.
- For best results, please upload a clear, high-quality photo and avoid images that are very dark, very small, heavily compressed or blurred.
5. Prices and payments
Prices are shown in euro and apply at the time of ordering unless an obvious error has occurred. Delivery charges and optional extras are shown before checkout is completed.
- Payment must be completed using an accepted payment method before production, dispatch or digital setup begins, unless otherwise agreed in writing.
- Optional add-ons, including Smart Stone QR layers, voice messages, secret messages or story access packages, are only added when selected by the customer.
- We do not intentionally add pre-ticked paid extras. You should review the cart total before payment.
- If a payment provider declines, reverses or flags a payment, we may pause the order until the issue is resolved.
6. Delivery
Orders are usually dispatched the next working day. Delivery in Ireland usually takes 2-3 working days after dispatch, depending on courier performance and destination.
- Delivery times are estimates unless we expressly state otherwise in writing.
- Delivery may take longer during busy periods, severe weather, courier delays, address issues or events outside our control.
- You are responsible for providing a complete and correct delivery address.
- Digital-only Smart Stone story packages do not require shipping. Access instructions or activation details are provided electronically.
7. Cancellations and returns
For many online purchases in Ireland and the EU, consumers have a 14-day cooling-off period. Some exceptions apply, including products that are personalised or made to order.
- If your order is not personalised and no legal exception applies, you may have the right to cancel within 14 days in line with applicable consumer law.
- If your item is made to your specification or clearly personalised, the change-of-mind cancellation right may not apply once production or digital setup has started.
- If you want to cancel an order, contact us as soon as possible at contact@slateart.ie with your name and order details.
- Where a return is accepted, the item should be unused, safely packed and returned in accordance with the instructions we provide, unless your statutory rights require otherwise.
8. Faulty, damaged or incorrect items
Nothing in these Terms limits your statutory consumer rights.
- If an item arrives faulty, damaged or materially different from what was agreed, please contact us promptly with your order details and clear photographs where possible.
- Where required by law and the circumstances, we may offer repair, replacement, refund, price reduction or another appropriate remedy.
- If goods are faulty, we will handle return or collection costs in line with applicable consumer law.
9. Smart Stones, QR pages and story access
Smart Stones combine a physical slate product with a digital memory layer such as a QR story page, family collection, voice message, secret message or time capsule.
- The QR code may point to a stable redirect link such as q.slateart.ie, which then opens the current story page or collection page.
- Story pages may be public, unlisted or otherwise controlled by the package and settings selected.
- Unless a different fixed period is clearly displayed and agreed before purchase, paid Story, Voice Message and Secret Message add-ons include Lifetime Access with no recurring hosting fee.
- Lifetime Access means access for as long as SlateArt.ie continues to operate and provide the Smart Stories service. It does not mean the lifetime of the customer, and it is not an unconditional promise that the service will continue if SlateArt.ie permanently ceases trading or permanently discontinues Smart Stories.
- If we permanently discontinue Smart Stories, we will aim to give reasonable advance notice and, where reasonably possible, provide a practical way to download or export customer content before closure.
- We may pause or restrict access for non-payment, misuse, unlawful content, a material breach of these Terms, security reasons or where required by law. This does not affect your statutory consumer rights.
- We may update the technical hosting, page design or QR redirect system over time, but we aim to keep printed QR codes working by updating the redirect destination where possible.
- We may remove or restrict content that is illegal, harmful, abusive, defamatory, infringing, misleading, private without consent, or unsuitable for the service.
10. Customer uploads and submitted content
If you upload photos, artwork, audio, video links, names, dates, text or other material for a custom order or Smart Stone page:
- You confirm that you have the necessary rights, permission and consent to use that material.
- You must not upload unlawful, offensive, infringing, harmful, malicious or private content without permission.
- You grant SlateArt.ie a limited right to use the uploaded material only as needed to process, produce, host, maintain and support your order or Smart Stone service.
- You should keep your own backup of important photos, audio and story text. SlateArt.ie is not intended to be your only copy of personal memories.
11. Intellectual property
Unless otherwise stated, the website design, branding, text, graphics, product photography and other website content are owned by or licensed to SlateArt.ie and are protected by intellectual property law.
You may not copy, reproduce, republish or commercially exploit website content without prior written permission, except as allowed by law.
12. Liability
We aim to keep the website, checkout and Smart Stone services accurate and available, but we do not guarantee that they will always be uninterrupted, error-free or available during maintenance.
- To the fullest extent permitted by law, SlateArt.ie excludes liability for indirect or consequential loss.
- Nothing in these Terms excludes liability that cannot lawfully be excluded, including statutory consumer rights, fraud, or liability for death or personal injury caused by negligence where applicable.
13. Privacy and data protection
Personal data, uploaded files and order information are handled in accordance with our Privacy Policy and our Cookie Policy.
14. Governing law
These Terms & Conditions are governed by the laws of Ireland, unless mandatory consumer protection rules in your country of residence apply and cannot lawfully be excluded.
Any disputes will be handled by the competent courts in accordance with applicable law and consumer rights.
15. Contact us
If you have questions about these Terms & Conditions, your order, delivery, cancellation, Smart Stone access or your rights, please contact us: