1. About us
SlateArt provides personalised slate products, custom gifts and related services through this website.
2. Use of this website
By using the SlateArt website, you agree to use it lawfully and in a way that does not interfere with the operation of the website or the rights of others.
- You must not misuse the website, upload harmful material or try to gain unauthorised access to our systems.
- You must provide accurate information when placing an order or contacting us.
- We may update, suspend or modify parts of the website at any time.
3. Orders
When you place an order, you are making an offer to purchase a product or service from SlateArt. Your order will be confirmed once we accept it and begin processing it.
Before a distance contract is concluded, businesses must provide certain pre-contract information, including trader details, product information, price, delivery arrangements and withdrawal information. :contentReference[oaicite:1]{index=1}
- All orders are subject to availability and acceptance.
- We reserve the right to refuse or cancel an order where necessary, for example because of pricing errors, unavailable materials, incomplete information or suspected misuse.
- If we cannot accept your order after payment, we will contact you and arrange an appropriate refund where applicable.
4. Personalised products
Many SlateArt products are made to order or personalised according to customer instructions, uploaded images or design choices.
- You are responsible for checking that all names, dates, wording, image selections and custom details are correct before submitting your order.
- Colours, textures and final appearance may vary slightly due to screen settings, image quality, natural slate characteristics and handmade production.
- Natural slate may contain variations in texture, edge, tone and finish, which are part of the product’s character.
5. Prices and payments
Prices shown on the website are the prices applicable at the time of ordering unless an obvious error has occurred.
- Prices may be shown inclusive or exclusive of delivery depending on how checkout is configured.
- Any delivery charges or additional fees will be shown before checkout is completed.
- Payment must be completed using an accepted payment method before production or dispatch, unless otherwise agreed.
Consumers must be able to see the total price and must expressly consent to any additional charges before they are bound by the contract. :contentReference[oaicite:3]{index=3}
6. Delivery
We aim to dispatch and deliver orders within the timeframe indicated on the website or communicated to you, but delivery times are estimates unless explicitly stated otherwise.
- Delivery times may vary depending on order volume, customisation, stock, courier performance and destination.
- You are responsible for providing a correct delivery address.
- Risk in goods typically passes on delivery, subject to your statutory rights.
7. Cancellations and returns
For many online purchases in the EU and Ireland, consumers have a 14-day right of withdrawal for distance contracts. However, exceptions may apply, including for personalised or custom-made goods. :contentReference[oaicite:4]{index=4}
- If your order is not personalised and no legal exception applies, you may have the right to cancel within 14 days in line with applicable consumer law.
- If your item is made to your specification or clearly personalised, the cancellation right may not apply once processing has started.
- If you wish to request a cancellation, please contact us as soon as possible.
8. Faulty, damaged or incorrect items
Nothing in these Terms limits your statutory rights under applicable consumer law.
- If an item arrives faulty, damaged or materially different from what was agreed, please contact us promptly with your order details and clear photographs where possible.
- Where required by law and the circumstances, we may offer repair, replacement, refund or another appropriate remedy.
9. Customer uploads and submitted content
If you upload photos, artwork, text or other material for a custom order:
- You confirm that you have the necessary rights, permission or authority to use that material.
- You must not upload unlawful, offensive, infringing or harmful content.
- You grant SlateArt a limited right to use the uploaded material only as needed to process, produce and fulfil your order, and for closely related customer support purposes.
10. Intellectual property
Unless otherwise stated, the website design, branding, text, graphics and other website content are owned by or licensed to SlateArt and are protected by intellectual property law.
You may not copy, reproduce, republish or commercially exploit website content without prior written permission, except as allowed by law.
11. Liability
We aim to keep the website accurate and available, but we do not guarantee that it will always be uninterrupted or error-free.
- To the fullest extent permitted by law, SlateArt excludes liability for indirect or consequential loss.
- Nothing in these Terms excludes liability that cannot lawfully be excluded, including certain consumer rights or liability for fraud or death/personal injury caused by negligence where applicable.
12. Privacy and data protection
Personal data is handled in accordance with our Privacy Policy and our Cookie Policy.
13. Governing law
These Terms & Conditions are governed by the laws of Ireland, unless mandatory consumer protection rules in your country of residence apply and cannot lawfully be excluded.
Any disputes will be handled by the competent courts in accordance with applicable law and consumer rights.
14. Contact us
If you have any questions about these Terms & Conditions, your order, delivery, cancellation or your rights, please contact us: